So why doesn’t Booksmart Studio answer their phone or take calls?

Booksmart Studio has now become 100% on-line because when we are not on-line we are busy in production. Too often we were still receiving the dreaded phone call of “What ICC profile should I use with xxxx paper and xxxx printer?” Then only to be followed up with “What Media setting should I use?” and the followed up with many more questions. Finally, by the time we get off the phone we have to take 10 minutes to regroup to start production.

Do not me wrong, we love our customers. However, we cannot help everyone that is trying to learn to print or produce books. We are 100% truly dedicated to OUR CUSTOMERS and that does not mean the phone. We still talk to our customers on the phone, BUT we do not take initial phone calls to our main phone line.

After all, Eric is a full-time professor at RIT and is already balancing his time. So please do us a favor and email us if you have any questions. If you do not like this policy then I am sorry we have offended you, but we are too busy meeting deadlines for our wonderful customers.

By Eric Kunsman|July 3rd, 2014|Categories: Business Questions, Misc, Most Common Questions|Comments Off

About the Author: Eric Kunsman

Eric T. Kunsman is a photographer and book artist based out of Rochester, New York where he has returned to pursue his personal work. Eric is a Lecturer for the Arts & Imaging Studies Department in the National Technical Institute for the Deaf and also teaches for the School of Photographic Arts & Sciences both of which are housed at the Rochester Institute of Technology. He was formerly an Assistant Professor at Mercer County Community College where he was also the coordinator of the photography program. He has nationally taught workshops, lectured on digital printing. Eric holds his MFA in Book Arts/Printmaking from The University of the Arts in Philadelphia, and holds an MS in Electronic Publishing/Graphic Arts Media, BS in Biomedical Photography, BFA in Fine Art photography all from the Rochester Institute of Technology in Rochester, New York. His photographs and books have been exhibited internationally and are in several prominent collections throughout the United States. He currently owns Booksmart Studio, which is a fine art digital printing studio specializing in numerous techniques and services for photographers and book artists.